FAQ
Answers for importers.
Ordering, samples, shipping and payment: what buyers ask before their first order.
01
Ordering
Send us the product codes, quantities and your destination port using the quote form, WhatsApp or email. We reply with a proforma invoice including prices, packing details and lead time.
It depends on the product line. You can mix flooring, wall panels, skirting and accessories to complete a container. Our sales team will confirm the current MOQ for the products you need.
Yes. Combine flooring, wall panels, skirting and accessories in a single container to complete a project or a full stock range.
Yes. Your brand on boards, boxes and labels, custom designs and custom packaging. See Manufacturing & OEM.
02
Samples & quality
Yes. Tell us which designs you are interested in and your delivery address, and we will arrange samples so you can check colour, texture and quality.
Yes, our products are covered against manufacturing defects. Coverage depends on the product line and the destination country. Contact us for the warranty terms that apply to your order.
Materials are checked on arrival, production is monitored in-line, finished boards are tested, and every container is inspected and photographed before loading.
03
Shipping & payment
Yes. We arrange sea freight to your nearest port, or you can use your own forwarder. We prepare the export documents for every shipment.
Lead time depends on the products and quantities ordered. It is confirmed in your quotation and proforma invoice.
Payment terms are agreed with each customer and confirmed in the proforma invoice. Our sales team will explain the options for your order.
Still have a question?
Our export team answers on WhatsApp and email, usually within one working day.
