Privacy Policy

Last updated: 13 November 2026

Who we are

EGC Global ("we", "us") manufactures and exports flooring, wall panels, skirting and accessories, including the EDECCA and URKA brands. We are based at No. 304 Licih Road, Changzhou, Jiangsu, China. This policy explains how we handle personal data when you use egc-global.com or contact us. Questions about privacy: info@egc-global.com.

What personal data we collect

• Quote, product inquiry and distributor forms: your name, company, country, city, business email, WhatsApp or phone number, business type, quantities, products of interest, destination port, company website and the content of your message.
• Newsletter: your email address, if you subscribe.
• Messages: what you send us by email, WhatsApp, WeChat or phone.
• Technical data: IP address, browser and device type, pages visited and cookies. See our Cookie Policy.
• Country detection: to fill in your phone country code and country automatically, our forms look up the country of your IP address with a geolocation service (WPForms geolocation, with ipapi.co as a fallback). Only the country is used and you can change it.

Why we use your data

• To answer inquiries and send quotations, samples, catalogues and price lists (steps you ask for before a contract).
• To prepare and fulfil orders, shipping and export documents, and after-sales support (performance of a contract).
• To assess distributor and partner applications (legitimate interest in building our dealer network).
• To send our newsletter, only if you subscribed (consent; you can unsubscribe at any time).
• To keep the website secure, prevent spam and understand how it is used (legitimate interest, and consent for non-essential cookies).
• To meet legal, tax and customs obligations.

Who we share it with

We do not sell your personal data. We share it only when needed with:

• our website host and email providers, who process data on our behalf;
• freight forwarders, shipping lines, couriers and inspection companies, to deliver samples and orders;
• WhatsApp (Meta) or WeChat (Tencent), when you choose to contact us there;
• the geolocation services above, which receive your IP address to return your country;
• authorities, when the law requires it.

International transfers

We are based in China and serve customers in the Gulf, Africa, Europe and elsewhere, so your data is processed in China and in the countries where our service providers operate. Where data protection laws such as the GDPR apply, we use appropriate safeguards for these transfers.

How long we keep it

• Inquiries that do not lead to an order: up to 3 years after our last contact.
• Customer and order records: as long as accounting, tax and customs laws require.
• Newsletter: until you unsubscribe.

Your rights

Depending on where you live, you can ask to access, correct or delete your data, object to or restrict its use, receive a copy of it, and withdraw consent at any time. Email info@egc-global.com and we will reply within 30 days. You can also complain to the data protection authority in your country.

Security

The website uses HTTPS. Access to inquiries is limited to the staff who handle them. No method of transmission or storage is completely secure, but we take reasonable steps to protect your data.

Children

Our website is for businesses and is not aimed at children under 16.

Changes

We may update this policy. The date at the top shows the latest version.

Contact

EGC Global, No. 304 Licih Road, Changzhou, Jiangsu, China. Privacy questions: info@egc-global.com. Sales: sales@egc-global.com.